ResolveCo handles a large volume of customer queries daily, ranging from simple inquiries about their services to complex questions about the mediation process. The company used to struggle with managing these queries efficiently, leading to longer response times and customer dissatisfaction.
With Deskhero, ResolveCo has been able to significantly improve its customer support. The platform's advanced AI capabilities, leveraging OpenAI Embeddings, allow it to generate suggested replies based on previous tickets, knowledge base articles, and uploaded files like policies and manuals. This has not only reduced the workload of the support team but also improved the accuracy and relevance of the responses.
Moreover, Deskhero's comprehensive search bar and REST API have made it easier for ResolveCo to find and access relevant information quickly. The AI-powered search results are enhanced by the same embeddings, providing more accurate and useful results.
The platform's ticket management and kanban board features have also proved invaluable, enabling ResolveCo to track and manage customer queries more effectively. The custom fields and user groups have allowed the company to categorize and prioritize tickets, improving their response time.
Overall, Deskhero's advanced AI capabilities have transformed ResolveCo's customer support, making it more efficient and customer-friendly.
How has Deskhero improved ResolveCo's response time?
Deskhero's AI capabilities generate suggested replies based on previous tickets, knowledge base articles, and uploaded files. This reduces the time taken to draft responses. Additionally, the ticket management and kanban board features help prioritize and manage queries effectively, further improving response times.
How does Deskhero enhance the accuracy of ResolveCo's customer support responses?
Deskhero uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and uploaded files. This allows it to suggest highly relevant and accurate responses to customer queries.
How does Deskhero's REST API benefit ResolveCo?
Deskhero's REST API allows ResolveCo to easily integrate the platform with other systems, enabling seamless data exchange and enhancing the overall efficiency of their operations.
* This article provides an example of how a fictive company in the Mediation & Negotiation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
