NegotiaTech prides itself on its tech-forward approach to negotiation services. However, managing its extensive knowledge base and providing timely customer support was proving to be a challenge.
By implementing Deskhero, NegotiaTech has been able to leverage the platform's AI capabilities to manage its knowledge base more efficiently. The AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and uploaded files, helping to categorize and organize the information more effectively.
Deskhero's AI also enhances the platform's search functionality, providing more relevant and accurate search results. This has made it easier for NegotiaTech's support team to find the information they need to respond to customer queries quickly and accurately.
Furthermore, Deskhero's ability to generate knowledge base articles from Word, PowerPoint, and PDF files has streamlined the process of updating the knowledge base. This has not only saved time but also ensured that the most up-to-date information is always available.
Overall, Deskhero's advanced AI capabilities have significantly improved NegotiaTech's knowledge base management and customer support, making them more efficient and effective.
How has Deskhero improved the management of NegotiaTech's knowledge base?
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, and uploaded files to categorize and organize the information more effectively. The platform can also generate knowledge base articles from Word, PowerPoint, and PDF files, streamlining the update process.
How does Deskhero enhance the accuracy of NegotiaTech's search results?
Deskhero uses OpenAI Embeddings to analyze the company's data, which enhances the platform's search functionality by providing more relevant and accurate results.
How does Deskhero improve NegotiaTech's customer support?
Deskhero's AI capabilities generate suggested replies based on analyzed data, enabling quicker and more accurate responses to customer queries. The improved search functionality also allows the support team to find the necessary information more easily.
* This article provides an example of how a fictive company in the Mediation & Negotiation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
