MediResolve deals with a high volume of client queries daily. To manage this efficiently, they use Deskhero's ticket management system. The system automatically categorizes and prioritizes tickets based on their urgency and content, allowing the support team to focus on resolving issues rather than sorting them.
Deskhero's advanced AI capabilities have significantly improved MediResolve's response time. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to suggest relevant replies. This helps the support team to provide prompt and accurate responses, enhancing client satisfaction.
MediResolve also uses Deskhero's knowledge base feature to create a self-help portal for clients. The AI-generated articles from Word, PowerPoint, PDF files, and scraped website data provide comprehensive and easy-to-understand solutions, reducing the number of support tickets.
Deskhero's REST API has been integrated with MediResolve's existing systems, ensuring seamless data flow and reducing manual data entry. This has resulted in significant time savings and increased operational efficiency.
Overall, Deskhero's advanced AI capabilities have transformed MediResolve's customer support, leading to improved client satisfaction and operational efficiency.
How does Deskhero's AI suggest replies to support tickets?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to understand the context and content of the query. It then uses this information to generate a suggested reply.
How does Deskhero's knowledge base reduce the number of support tickets?
Deskhero's knowledge base provides a self-help portal for clients. It contains AI-generated articles that provide comprehensive and easy-to-understand solutions to common queries, reducing the need for clients to raise support tickets.
How does Deskhero's REST API improve operational efficiency?
Deskhero's REST API can be integrated with existing systems, ensuring seamless data flow and reducing manual data entry. This results in significant time savings and increased operational efficiency.
* This article provides an example of how a fictive company in the Mediation Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
