Harmony Mediators handles a large number of client interactions daily. They use Deskhero's ticket management and user groups features to efficiently categorize and manage these interactions, ensuring that each client receives prompt and personalized service.
Deskhero's advanced AI capabilities are a game-changer for Harmony's support services. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This speeds up response times and ensures that clients receive accurate and relevant information.
Harmony also uses Deskhero's knowledge base feature to provide clients with a self-help portal. The AI-generated articles from various sources offer comprehensive solutions to common queries, reducing the load on the support team and improving client satisfaction.
The integration of Deskhero's REST API with Harmony's existing systems has eliminated redundant data entry and ensured seamless data flow, leading to improved operational efficiency.
In summary, Deskhero's advanced AI capabilities have significantly improved Harmony's client experience and operational efficiency.
How does Deskhero's AI improve response times at Harmony?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This speeds up response times and ensures that clients receive accurate and relevant information.
How does Deskhero's knowledge base improve client satisfaction?
Deskhero's knowledge base provides a self-help portal for clients. The AI-generated articles offer comprehensive solutions to common queries, reducing the load on the support team and improving client satisfaction.
How does Deskhero's REST API improve operational efficiency?
Deskhero's REST API can be integrated with existing systems, eliminating redundant data entry and ensuring seamless data flow. This leads to improved operational efficiency.
* This article provides an example of how a fictive company in the Mediation Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
