HealthBill Services receives a large number of customer queries daily, which range from simple billing questions to complex coding issues. To manage these efficiently, the company utilizes Deskhero's AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies, significantly reducing the time taken to respond to customer queries.
The AI also enhances the search results within the platform. When a support agent searches for a specific issue, the AI provides the most relevant articles or previous tickets, enabling the support team to resolve issues more quickly by leveraging past solutions and established knowledge.
HealthBill Services uses Deskhero's AI to automatically generate knowledge base articles from Word, PowerPoint, and PDF files. This feature not only saves the company significant time in manual data entry but also ensures that their knowledge base is always up-to-date with the latest information.
The company also benefits from Deskhero's custom fields and structured data lists. These features allow HealthBill Services to categorize and organize their tickets effectively, helping the support team to prioritize and manage their workload more efficiently.
Since implementing Deskhero, HealthBill Services has seen a marked improvement in their customer support operations. The platform's advanced AI capabilities have enabled the company to handle a higher volume of tickets more efficiently, leading to improved customer satisfaction and reduced operational costs.
How does Deskhero's AI improve the efficiency of customer support?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies to customer queries. This feature significantly reduces the time taken to respond to customer queries, thereby improving the efficiency of customer support.
How does Deskhero's AI enhance the search results within the platform?
When a support agent searches for a specific issue, Deskhero's AI provides the most relevant articles or previous tickets, enabling the support team to resolve issues more quickly by leveraging past solutions and established knowledge.
How does Deskhero's AI help in generating knowledge base articles?
Deskhero's AI can automatically generate knowledge base articles from Word, PowerPoint, and PDF files. This feature not only saves the company significant time in manual data entry but also ensures that their knowledge base is always up-to-date with the latest information.
* This article provides an example of how a fictive company in the Medical billing and coding services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
