MediCode Solutions handles a high volume of customer queries daily, ranging from billing inquiries to technical issues. The company uses Deskhero's AI capabilities to manage these tickets efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing response times and improving customer satisfaction.
Deskhero's AI also enhances the search results within the platform. When a support agent searches for a specific issue, the AI uses the embeddings to provide the most relevant articles or previous tickets. This feature enables the support team to resolve issues more quickly by leveraging past solutions and established knowledge.
MediCode Solutions also uses Deskhero's AI to automatically generate knowledge base articles from Word, PowerPoint, and PDF files. This feature saves the company significant time in manual data entry and ensures that their knowledge base is always up-to-date with the latest information.
The company has also benefited from Deskhero's custom fields and structured data lists. These features allow MediCode Solutions to categorize and organize their tickets effectively, making it easier for the support team to prioritize and manage their workload.
Overall, MediCode Solutions has seen a significant improvement in their customer support operations since implementing Deskhero. The platform's advanced AI capabilities have enabled the company to handle a higher volume of tickets more efficiently, leading to improved customer satisfaction and reduced operational costs.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies to customer queries. This feature significantly reduces the time it takes for support agents to respond to tickets.
How does Deskhero's AI enhance search results?
When a support agent searches for a specific issue, Deskhero's AI uses the embeddings to provide the most relevant articles or previous tickets. This feature helps agents resolve issues more quickly by leveraging past solutions and established knowledge.
How does Deskhero's AI help in generating knowledge base articles?
Deskhero's AI can automatically generate knowledge base articles from Word, PowerPoint, and PDF files. This feature saves time in manual data entry and ensures that the knowledge base is always up-to-date with the latest information.
* This article provides an example of how a fictive company in the Medical billing and coding services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
