HealthBridge Clinics receives numerous patient inquiries daily across its network of clinics. To manage these inquiries efficiently, they implemented Deskhero's ticket management system. The AI capabilities of Deskhero analyze each ticket's content, categorize them, and assign them to the appropriate clinic or department. This has resulted in faster response times and improved patient satisfaction.
Deskhero's AI also enhances the knowledge base by generating articles from uploaded files like policies, manuals, and presentations. This has created a centralized repository of information that is easily accessible by all clinics in the network, improving the consistency and accuracy of responses provided to patients.
HealthBridge Clinics also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest medical research and guidelines. The AI capabilities analyze the scraped data and update the knowledge base accordingly, ensuring that all clinics in the network have access to the most current and accurate information.
Furthermore, Deskhero's AI generates suggested replies for support agents based on previous tickets and knowledge base articles. This not only speeds up the response process but also ensures consistency in the information provided across all clinics in the network.
Since implementing Deskhero, HealthBridge Clinics has seen a significant improvement in their clinic operations and patient communication. The platform's AI capabilities have enabled them to provide faster and more accurate responses to patient inquiries, resulting in improved patient satisfaction and better healthcare services.
How does Deskhero's AI help in managing patient inquiries?
Deskhero's AI analyzes the content of each patient inquiry, categorizes them, and assigns them to the appropriate clinic or department. This results in efficient management of inquiries and faster response times.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI generates knowledge base articles from uploaded files like policies, manuals, and presentations. It also uses website scraping to keep the knowledge base updated with the latest medical research and guidelines.
How does Deskhero's AI ensure consistency in responses?
Deskhero's AI generates suggested replies for support agents based on previous tickets and knowledge base articles. This ensures consistency in the information provided to patients across all clinics in the network.
* This article provides an example of how a fictive company in the Medical Care industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
