HealthEquip Breakdown Services handles a large volume of tickets daily, ranging from general inquiries to specific technical issues. With Deskhero's advanced AI capabilities, the company can now automatically generate suggested replies based on previous tickets, knowledge base articles, uploaded files, and scraped website data. This feature has significantly reduced the time taken to respond to each ticket, improving the company's overall response time.
The AI-powered comprehensive search bar has also been instrumental in improving the efficiency of the ticket management system. By leveraging OpenAI Embeddings, the search bar provides relevant results quickly, enabling the team to find solutions to customer queries faster than ever before.
Deskhero's AI capabilities have also enhanced the company's knowledge base. The platform can generate knowledge base articles from various file types, such as Word, PowerPoint, and PDF files. This feature has made it easier for the company to share information with customers, reducing the number of repetitive inquiries.
Moreover, the company has benefited from Deskhero's Kanban board feature. This feature has allowed HealthEquip Breakdown Services to visualize their workflow, identify bottlenecks, and improve their ticket resolution process.
Overall, Deskhero's advanced AI capabilities have enabled HealthEquip Breakdown Services to manage their tickets more efficiently, leading to improved response times and higher customer satisfaction.
How does Deskhero's AI improve the ticket management system?
Deskhero's AI capabilities improve the ticket management system by automatically generating suggested replies to customer inquiries and enhancing the search results. This reduces the time taken to respond to each ticket, improving the company's overall response time.
How does Deskhero's AI enhance the company's knowledge base?
Deskhero's AI can generate knowledge base articles from various file types, making it easier for the company to share information with customers and reducing the number of repetitive inquiries.
How does Deskhero's Kanban board feature improve the ticket resolution process?
Deskhero's Kanban board feature allows companies to visualize their workflow, identify bottlenecks, and improve their ticket resolution process.
* This article provides an example of how a fictive company in the Medical Device and Instrumentation Dismantling industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
