NeuraDynamics deals with a wide array of customer inquiries, ranging from basic device usage to complex troubleshooting. To manage these inquiries, the company uses Deskhero's ticket management system, enhanced by the platform's AI capabilities.
The AI of Deskhero uses OpenAI Embeddings to analyze the content of the tickets, identifying the most relevant knowledge base articles, previous tickets, and uploaded files like manuals or policies. This enables the company to provide suggested replies to their customer support representatives, improving response time and accuracy.
Additionally, NeuraDynamics uses Deskhero's user groups feature to categorize their customer support representatives based on their expertise. The AI capabilities of Deskhero help in routing the tickets to the most suitable representative, ensuring that the customers receive the best possible support.
Deskhero's AI also enhances the search functionality within the platform. When a search is made, the AI uses the embeddings to find the most relevant content, making it easier for the representative to find the needed information.
By leveraging Deskhero's AI capabilities, NeuraDynamics has significantly improved the efficiency and effectiveness of their customer support, leading to higher customer satisfaction.
How does Deskhero's AI assist in ticket management?
The AI analyzes the content of the tickets, identifying the most relevant knowledge base articles, previous tickets, and uploaded files like manuals or policies. This enables the company to provide suggested replies to their customer support representatives, improving response time and accuracy.
Can Deskhero's AI help in routing tickets to the most suitable representative?
Yes, Deskhero's AI capabilities can help in routing the tickets to the most suitable representative based on their expertise, ensuring that the customers receive the best possible support.
How does Deskhero's AI improve the search functionality?
When a search is made on the platform, the AI uses the embeddings to find the most relevant content, enhancing the accuracy and relevance of the search results.
* This article provides an example of how a fictive company in the Medical Device Manufacturers and Distributors industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
