MediTech Solutions receives numerous customer inquiries daily about their complex medical devices. The company uses Deskhero's ticket management system to handle these inquiries. The AI capabilities of Deskhero analyze the content of the tickets using OpenAI Embeddings, which helps in identifying the most relevant knowledge base articles, previous tickets, and uploaded files like manuals or policies.
With this AI-powered solution, MediTech Solutions can provide suggested replies to their customer support representatives. This not only speeds up the response time but also ensures that the information provided is accurate and consistent across all customer interactions.
Deskhero's AI also enhances the search results within the platform. When a customer support representative searches for a particular issue or device, the AI uses the embeddings to find the most relevant content, making it easier for the representative to find the needed information.
Furthermore, MediTech Solutions uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows the company to leverage the AI capabilities of Deskhero across their entire customer support operation.
Overall, Deskhero's AI capabilities have significantly improved the efficiency and accuracy of MediTech Solutions' customer support, leading to increased customer satisfaction.
How does Deskhero's AI enhance the ticket management system?
The AI analyzes the content of the tickets using OpenAI Embeddings, which helps in identifying the most relevant knowledge base articles, previous tickets, and uploaded files like manuals or policies. This allows for faster and more accurate responses.
How does Deskhero's AI improve the search functionality?
When a search is made on the platform, the AI uses the embeddings to find the most relevant content, enhancing the accuracy and relevance of the search results.
Can Deskhero's AI capabilities be integrated with other systems?
Yes, Deskhero's REST API allows for seamless integration with other systems, enabling companies to leverage the AI capabilities across their entire customer support operation.
* This article provides an example of how a fictive company in the Medical Device Manufacturers and Distributors industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
