BioDyne Instruments maintains a vast knowledge base to support their diverse range of medical devices. The company uses Deskhero to manage this knowledge base, leveraging the platform's AI capabilities to generate articles from Word, PowerPoint, and PDF files.
The AI of Deskhero uses OpenAI Embeddings to analyze the content of these files, identifying key information and structuring it into easily digestible articles. This process not only saves time but also ensures that the knowledge base is consistently updated with the latest information.
Moreover, BioDyne Instruments uses Deskhero's website scraping feature to gather relevant information from their manufacturers' websites. The AI analyzes this scraped data, adding it to the knowledge base and enhancing the overall content available for customer support.
Deskhero's AI also improves the search functionality within the knowledge base. When a search is made, the AI uses the embeddings to find the most relevant articles, making it easier for customer support representatives to find the information they need.
By leveraging Deskhero's AI capabilities, BioDyne Instruments has significantly improved the management and utility of their knowledge base, leading to more efficient and effective customer support.
How does Deskhero's AI help in managing the knowledge base?
The AI uses OpenAI Embeddings to analyze the content of files and website data, structuring it into easily digestible articles. This not only saves time but also ensures that the knowledge base is consistently updated with the latest information.
How does Deskhero's AI enhance the search functionality within the knowledge base?
When a search is made within the knowledge base, the AI uses the embeddings to find the most relevant articles, enhancing the accuracy and relevance of the search results.
Can Deskhero's AI analyze website data?
Yes, Deskhero's AI can analyze data scraped from websites, adding it to the knowledge base and enhancing the overall content available for customer support.
* This article provides an example of how a fictive company in the Medical Device Manufacturers and Distributors industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
