MediTech Solutions receives numerous queries and support requests daily from hospitals and clinics worldwide. They use Deskhero's ticket management system to organize these requests efficiently. The advanced AI capabilities of Deskhero analyze the content of these tickets using OpenAI Embeddings, helping the support team prioritize and respond to tickets faster.
The company also utilizes Deskhero's knowledge base feature, which is populated with articles generated from word, powerpoint, and pdf files. The AI capabilities of Deskhero enhance this feature by suggesting relevant articles based on the content of the customer's query. This not only improves the speed of response but also ensures that the customer receives accurate and comprehensive information.
Deskhero's website scraping feature is another tool that MediTech Solutions finds invaluable. The company's website contains a wealth of information about their products and services. Deskhero's AI capabilities scrape this data and use it to generate suggested replies for the support team, further enhancing the efficiency of their responses.
Finally, MediTech Solutions uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows the company to leverage the power of Deskhero's AI capabilities across their entire customer support infrastructure, leading to improved customer satisfaction and reduced response times.
Overall, MediTech Solutions has found Deskhero's advanced AI capabilities to be a game-changer in their customer support process. The platform's ability to analyze and learn from previous tickets, knowledge base articles, and website data has significantly improved the efficiency and effectiveness of their customer support.
How does Deskhero's AI capabilities improve the efficiency of MediTech Solutions' customer support?
Deskhero's AI capabilities analyze the content of support tickets and suggest relevant knowledge base articles or website data. This helps the support team respond to queries faster and more accurately. Additionally, the AI capabilities can generate suggested replies, further speeding up the response time.
How does Deskhero's website scraping feature benefit MediTech Solutions?
Deskhero's website scraping feature collects data from MediTech Solutions' website. This data is used by the platform's AI capabilities to generate suggested replies for the support team, ensuring that customers receive accurate and comprehensive information.
Can MediTech Solutions integrate Deskhero with their existing systems?
Yes, MediTech Solutions uses Deskhero's REST API to integrate the platform with their existing customer support infrastructure. This allows them to leverage Deskhero's advanced AI capabilities across their entire customer support process.
* This article provides an example of how a fictive company in the Medical equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
