BioTech Diagnostics has an extensive knowledge base, including numerous articles, policies, manuals, and presentations. However, managing and utilizing this data was a challenge. With Deskhero's structured data lists and custom fields, they have been able to organize their knowledge base effectively.
Deskhero's advanced AI capabilities have been instrumental in leveraging this knowledge base. The AI uses OpenAI Embeddings from the knowledge base articles and other uploaded files to generate suggested replies to customer queries. This has not only improved the speed of responses but also their accuracy.
Furthermore, Deskhero's AI enhances the search results, making it easier for the support team to find the required information quickly. Whether it's a specific policy or a past ticket, the comprehensive search bar powered by AI ensures that the required data is readily available.
BioTech Diagnostics has also used Deskhero's user groups feature to assign specific roles and responsibilities to different team members. This has ensured that the right people handle the right tickets, improving the overall efficiency of the support process.
Overall, the implementation of Deskhero and its advanced AI capabilities has significantly improved BioTech Diagnostics' customer support, making efficient use of their extensive knowledge base.
How does Deskhero's AI use the knowledge base to generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from the knowledge base articles and other uploaded files. It analyzes this data to generate suggested replies to customer queries, improving the speed and accuracy of responses.
How does Deskhero's AI enhance the search results?
Deskhero's AI uses OpenAI Embeddings to improve the accuracy of search results. It takes into account the knowledge base articles and other uploaded files to provide the most relevant search results.
How has Deskhero improved the management of the knowledge base?
Deskhero's structured data lists and custom fields have helped organize the extensive knowledge base effectively. Coupled with AI-powered suggested replies and enhanced search, it has made the knowledge base more accessible and useful.
* This article provides an example of how a fictive company in the Medical Laboratories industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
