GenomeX Labs receives a wide range of customer queries, from test result interpretation to billing issues. Managing these support tickets was a significant challenge, often leading to delayed responses. With Deskhero's ticket management and kanban board features, GenomeX Labs has been able to streamline their support process.
Deskhero's advanced AI capabilities have been a game-changer for GenomeX Labs. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies to customer queries. This has drastically reduced the time taken to respond to tickets, improving customer satisfaction.
Furthermore, Deskhero's AI enhances the search results, making it easier for the support team to find the required information quickly. Whether it's a specific policy or a past ticket, the comprehensive search bar powered by AI ensures that the required data is readily available.
GenomeX Labs has also used Deskhero's custom fields and user groups features to categorize tickets and assign them to the appropriate teams. This has further streamlined the support process, ensuring that tickets are handled by the right people in a timely manner.
Overall, the implementation of Deskhero and its advanced AI capabilities has significantly improved GenomeX Labs' customer support, enhancing efficiency and customer satisfaction.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. It uses this data to generate suggested replies to customer queries, reducing response time.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to improve the accuracy of search results. It takes into account previous tickets, knowledge base articles, and uploaded files to provide the most relevant search results.
How has Deskhero improved the ticket management process?
Deskhero's ticket management and kanban board features allow for efficient categorization and tracking of support tickets. Coupled with AI-powered suggested replies and enhanced search, it ensures timely and accurate responses to customer queries.
* This article provides an example of how a fictive company in the Medical Laboratories industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
