LifeCare receives numerous customer queries daily regarding their medical equipment. The AI capabilities of Deskhero help in managing these tickets efficiently. By leveraging OpenAI Embeddings from previous tickets, the system can suggest relevant replies, reducing the response time significantly.
LifeCare also utilizes Deskhero's knowledge base feature. The AI capabilities of Deskhero can generate articles from various sources like word documents, powerpoint presentations, and PDF files. This feature allows LifeCare to create a comprehensive knowledge base without much manual effort.
The website scraping feature of Deskhero is used by LifeCare to keep their knowledge base updated. The system scrapes information from various medical websites and adds it to the knowledge base. This ensures that the support team always has the latest information at their disposal.
LifeCare uses the custom fields feature of Deskhero to categorize customer queries. The AI capabilities of Deskhero help in automatically categorizing the tickets based on their content. This feature helps in prioritizing the tickets and ensuring that critical queries are addressed promptly.
Finally, the REST API of Deskhero allows LifeCare to integrate the platform with their existing systems. This seamless integration ensures that the support team can access all the necessary information from a single platform.
How does Deskhero's AI capabilities help in managing tickets?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets to suggest relevant replies. This feature reduces the response time significantly.
How does LifeCare use the website scraping feature of Deskhero?
LifeCare uses the website scraping feature of Deskhero to keep their knowledge base updated. The system scrapes information from various medical websites and adds it to the knowledge base.
How does LifeCare categorize customer queries using Deskhero?
LifeCare uses the custom fields feature of Deskhero to categorize customer queries. The AI capabilities of Deskhero help in automatically categorizing the tickets based on their content.
* This article provides an example of how a fictive company in the Medical Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
