HealthBridge receives a variety of queries from customers, ranging from service inquiries to billing questions. The AI capabilities of Deskhero help in managing these queries efficiently. The system suggests relevant replies based on previous tickets, reducing the response time and improving customer satisfaction.
HealthBridge uses the knowledge base feature of Deskhero to provide self-service options to their customers. The AI capabilities of Deskhero generate articles from various sources, allowing HealthBridge to create a comprehensive knowledge base with minimal manual effort.
The website scraping feature of Deskhero is used by HealthBridge to gather information from various healthcare websites. This information is added to the knowledge base, ensuring that the support team always has the most up-to-date information.
HealthBridge uses the custom fields feature of Deskhero to categorize customer queries. The AI capabilities of Deskhero automatically categorize the tickets based on their content, helping in prioritizing the tickets and ensuring prompt response.
Lastly, the REST API of Deskhero allows HealthBridge to integrate the platform with their existing systems. This integration ensures that the support team can access all necessary information from a single platform, improving their efficiency.
How does Deskhero's AI capabilities help in managing customer queries?
Deskhero's AI capabilities suggest relevant replies based on previous tickets. This feature reduces the response time and improves customer satisfaction.
How does HealthBridge use the website scraping feature of Deskhero?
HealthBridge uses the website scraping feature of Deskhero to gather information from various healthcare websites. This information is added to the knowledge base.
How does HealthBridge categorize customer queries using Deskhero?
HealthBridge uses the custom fields feature of Deskhero to categorize customer queries. The AI capabilities of Deskhero automatically categorize the tickets based on their content.
* This article provides an example of how a fictive company in the Medical Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
