BioFast Couriers deals with numerous customer inquiries daily regarding delivery statuses, service details, and troubleshooting. To handle these efficiently, the company employs Deskhero's advanced AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find pertinent content. This content is then processed through OpenAI's ChatGPT to generate suggested replies, significantly accelerating response times.
BioFast Couriers also uses Deskhero's AI to improve its search results. When a customer service representative searches for information to resolve a ticket, the AI uses the same OpenAI Embeddings to provide the most relevant results. This feature has substantially reduced the time spent by representatives on each ticket, enabling them to handle more tickets daily.
Deskhero's ability to generate knowledge base articles from Word, PowerPoint, and PDF files has been a game-changer for BioFast Couriers. The company frequently receives updated procedures and guidelines from health authorities, which they can swiftly convert into knowledge base articles using Deskhero. This feature has enhanced the company's ability to keep their customer service representatives updated with the latest information.
BioFast Couriers has integrated Deskhero with their existing systems using Deskhero's REST API. This integration enables the company to automatically create tickets from emails sent to their support email address. The tickets are then assigned to the appropriate user groups based on the content of the email, further enhancing the efficiency of their customer service.
Overall, Deskhero's advanced AI capabilities have enabled BioFast Couriers to significantly enhance their customer service. The company has witnessed a reduction in response times, an increase in the number of tickets handled daily, and an improvement in the accuracy of their responses.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
When a customer service representative searches for information to resolve a ticket, Deskhero's AI uses OpenAI Embeddings to provide the most relevant results.
How does BioFast Couriers integrate Deskhero with their existing systems?
BioFast Couriers uses Deskhero's REST API to integrate the platform with their existing systems. This integration enables the company to automatically create tickets from emails sent to their support email address.
* This article provides an example of how a fictive company in the Medical Specimen Delivery and Logistics Solutions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
