MediTrans Logistics receives hundreds of queries daily from hospitals, clinics, and laboratories about the status of their specimen deliveries. The company uses Deskhero's advanced AI capabilities to manage these inquiries efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing response times.
The company also uses Deskhero's AI to enhance its search results. When a customer support representative searches for information to resolve a ticket, the AI uses the same OpenAI Embeddings to provide the most relevant results. This feature has drastically reduced the time spent by representatives on each ticket, allowing them to handle more tickets in a day.
MediTrans Logistics has also benefited from Deskhero's ability to generate knowledge base articles from Word, PowerPoint, and PDF files. The company often receives updated guidelines and procedures from health authorities, which they can quickly turn into knowledge base articles using Deskhero. This feature has improved the company's ability to keep their customer support representatives updated with the latest information.
Using Deskhero's REST API, MediTrans Logistics has integrated the platform with their existing systems. This integration allows the company to automatically create tickets from emails sent to their support email address. The tickets are then assigned to the appropriate user groups based on the content of the email, further improving the efficiency of their customer support.
Overall, Deskhero's advanced AI capabilities have allowed MediTrans Logistics to significantly improve their customer support. The company has seen a reduction in response times, an increase in the number of tickets handled daily, and an improvement in the accuracy of their responses.
How does Deskhero's AI generate suggested replies?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
When a customer support representative searches for information to resolve a ticket, Deskhero's AI uses OpenAI Embeddings to provide the most relevant results.
How does MediTrans Logistics integrate Deskhero with their existing systems?
MediTrans Logistics uses Deskhero's REST API to integrate the platform with their existing systems. This integration allows the company to automatically create tickets from emails sent to their support email address.
* This article provides an example of how a fictive company in the Medical Specimen Delivery and Logistics Solutions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
