MediEquip Store has a vast catalog of products, each with its specific features and usage instructions. To manage this information efficiently, they use Deskhero's structured data lists and custom fields. This allows them to categorize and tag their products accurately, making it easier for the support team to find relevant information when needed.
With Deskhero's AI capabilities, MediEquip Store has significantly improved its customer support. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like product manuals. This helps in finding relevant content which is then used to generate suggested replies, reducing the time taken to respond to customer queries.
Deskhero's AI also enhances search results, making it easier for the support team to find relevant information quickly. This has reduced the time taken to resolve customer issues, improving customer satisfaction.
MediEquip Store also uses Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI automatically scrapes new product information from the manufacturer's websites and updates the knowledge base, saving the support team valuable time.
Finally, MediEquip Store uses Deskhero's REST API to integrate the platform with their existing systems. This has streamlined their operations, making it easier to manage customer support and product information.
How does Deskhero's AI help in improving customer support?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like product manuals. This helps in finding relevant content which is then used to generate suggested replies, reducing the time taken to respond to customer queries.
How does Deskhero's AI enhance search results?
Deskhero's AI improves search results by using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. This makes it easier for the support team to find relevant information quickly.
How does MediEquip Store use Deskhero's website scraping feature?
MediEquip Store uses Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI automatically scrapes new product information from the manufacturer's websites and updates the knowledge base.
* This article provides an example of how a fictive company in the Medical Supplies and Equipment Stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
