MediTech Retailers has a vast range of products, each with its own set of features and usage instructions. To manage this information effectively, they use Deskhero's knowledge base feature. They also use the feature to generate knowledge base articles from Word, PowerPoint, PDF files, making it easier to share product information with customers.
With Deskhero's AI capabilities, MediTech Retailers has been able to improve their customer support significantly. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content and generate suggested replies. This has reduced the time taken to respond to customer queries and improved the accuracy of the responses.
MediTech Retailers also uses Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI automatically scrapes new product information from the manufacturer's websites and updates the knowledge base, ensuring that the support team always has the latest information.
The company also uses Deskhero's custom fields and structured data lists to categorize and tag their products. This has made it easier for the support team to find relevant information when needed.
Finally, MediTech Retailers uses Deskhero's REST API to integrate the platform with their existing systems. This has streamlined their operations and made it easier to manage customer support and product information.
How does Deskhero's AI improve customer support at MediTech Retailers?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content and generate suggested replies. This reduces the time taken to respond to customer queries and improves the accuracy of the responses.
How does MediTech Retailers use Deskhero's website scraping feature?
MediTech Retailers uses Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI automatically scrapes new product information from the manufacturer's websites and updates the knowledge base.
How does MediTech Retailers use Deskhero's REST API?
MediTech Retailers uses Deskhero's REST API to integrate the platform with their existing systems. This streamlines their operations and makes it easier to manage customer support and product information.
* This article provides an example of how a fictive company in the Medical Supplies and Equipment Stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
