HealthGear Solutions receives a large number of customer queries daily. To manage these effectively, they use Deskhero's ticket management system. The kanban board feature allows them to track the progress of each ticket and ensure timely resolution.
With Deskhero's AI capabilities, HealthGear Solutions has been able to significantly reduce their response time. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This not only speeds up the response time but also ensures the accuracy of the responses.
HealthGear Solutions also uses Deskhero's comprehensive search bar powered by AI. This has made it easier for the support team to find relevant information quickly, improving their efficiency.
The company also uses Deskhero's custom email domains and user groups features to manage their support team effectively. This has improved their internal communication and collaboration, leading to better customer service.
Finally, HealthGear Solutions uses Deskhero's REST API to integrate the platform with their existing CRM system. This has streamlined their operations, allowing them to manage customer support and sales from a single platform.
How does Deskhero's AI improve response time?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This not only speeds up the response time but also ensures the accuracy of the responses.
How does HealthGear Solutions use Deskhero's comprehensive search bar?
HealthGear Solutions uses Deskhero's comprehensive search bar powered by AI to find relevant information quickly. This improves the efficiency of their support team.
How does HealthGear Solutions use Deskhero's REST API?
HealthGear Solutions uses Deskhero's REST API to integrate the platform with their existing CRM system. This allows them to manage customer support and sales from a single platform.
* This article provides an example of how a fictive company in the Medical Supplies and Equipment Stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
