BioGenix's helpdesk team receives numerous queries from both internal and external stakeholders every day. To manage these queries efficiently, they use Deskhero's ticket management feature. The AI capabilities of Deskhero analyze the tickets and use OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content.
Deskhero's AI also enhances the search results for BioGenix's helpdesk team. When a helpdesk agent searches for information to resolve a ticket, the AI uses the embeddings to generate the most relevant search results. This greatly reduces the time spent searching for information and increases the speed at which tickets are resolved.
Furthermore, BioGenix uses Deskhero's AI to generate suggested replies for queries. The AI analyzes the content of the query and generates a suggested reply based on previous responses and knowledge base articles. This not only speeds up the response time but also ensures consistency in the responses provided by the helpdesk team.
BioGenix also uses Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI scrapes information from BioGenix's website and other relevant sources, updating the knowledge base and ensuring that the most current information is always available for the helpdesk team.
Overall, Deskhero's advanced AI capabilities have greatly improved the speed and accuracy of BioGenix's helpdesk services. The AI has reduced the time spent searching for information, increased the speed of ticket resolution, and ensured consistent and accurate responses to queries.
How does Deskhero's AI optimize BioGenix's helpdesk services?
Deskhero's AI optimizes BioGenix's helpdesk services by analyzing the content of tickets to find relevant content, enhancing search results, generating suggested replies, and keeping the knowledge base up-to-date.
How does Deskhero's AI reduce the time spent searching for information by BioGenix's helpdesk team?
Deskhero's AI reduces the time spent searching for information by BioGenix's helpdesk team by using OpenAI Embeddings to generate the most relevant search results when a helpdesk agent searches for information to resolve a ticket.
How does Deskhero's AI ensure consistent and accurate responses to queries by BioGenix's helpdesk team?
Deskhero's AI ensures consistent and accurate responses to queries by BioGenix's helpdesk team by analyzing the content of the query and generating a suggested reply based on previous responses and knowledge base articles.
* This article provides an example of how a fictive company in the Medicinal and pharmaceutical product manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
