PharmaSupply Ltd. has a vast knowledge base consisting of product details, shipping policies, and other important information. To make this information easily accessible to their support team and customers, they use Deskhero's knowledge base feature.
Deskhero's advanced AI capabilities allow PharmaSupply to generate knowledge base articles from Word, PowerPoint, and PDF files. This feature not only saves time but also ensures that all important information is included in the knowledge base.
Furthermore, Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest responses to new customer queries. This feature has significantly reduced response times and improved the quality of customer support.
PharmaSupply also uses Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI system automatically scrapes relevant information from their website and adds it to the knowledge base.
Overall, Deskhero's advanced AI capabilities have helped PharmaSupply enhance their knowledge base, improve customer support, and increase efficiency.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This feature not only saves time but also ensures that all important information is included in the knowledge base.
How does Deskhero's AI suggest responses to customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest responses to new customer queries. This significantly reduces response times and improves the quality of customer support.
What is Deskhero's website scraping feature?
Deskhero's website scraping feature allows the AI system to automatically scrape relevant information from your website and add it to the knowledge base. This keeps your knowledge base up-to-date and makes it easier for your support team to find the information they need.
* This article provides an example of how a fictive company in the Medicine and pharmaceuticals wholesalers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
