MediTrade Corp. deals with a high volume of customer queries every day. To manage these efficiently, they use Deskhero's kanban board feature. This tool allows them to visually track the progress of each ticket and ensure that no query is left unanswered.
With Deskhero's advanced AI capabilities, MediTrade is able to leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest responses to new customer queries. This feature has significantly reduced response times and improved the quality of their customer support.
Deskhero's AI also enhances the search results within the platform. When the support team searches for specific information, the AI uses the embeddings to find the most relevant content from the knowledge base, previous tickets, and uploaded files. This feature has greatly improved the efficiency of the support team, enabling them to provide accurate information to customers more quickly.
MediTrade also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has further improved their customer support workflow and increased efficiency.
Overall, Deskhero's advanced AI capabilities have helped MediTrade improve their customer support workflow, reduce response times, and increase customer satisfaction.
How does Deskhero's AI suggest responses to customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest responses to new customer queries. This significantly reduces response times and improves the quality of customer support.
How does Deskhero's AI enhance search results?
When you search for specific information on Deskhero, the AI uses the embeddings to find the most relevant content from the knowledge base, previous tickets, and uploaded files. This improves the efficiency of your search and helps you provide accurate information to customers more quickly.
Can I integrate Deskhero with my existing systems?
Yes, Deskhero offers a REST API that allows you to integrate the platform with your existing systems. This seamless integration can improve your customer support workflow and increase efficiency.
* This article provides an example of how a fictive company in the Medicine and pharmaceuticals wholesalers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
