MediWholesale Inc. receives hundreds of customer queries daily, ranging from product inquiries to shipping details. To manage these efficiently, they use Deskhero's ticket management system which organizes all incoming queries into a structured data list. This allows the support team to prioritize and respond to tickets in a systematic manner.
With Deskhero's advanced AI capabilities, MediWholesale is able to leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals. The AI system uses this information to suggest responses to new customer queries, significantly reducing response times and improving customer satisfaction.
Deskhero's AI also enhances the search results within the platform. When the support team searches for specific information, the AI uses the embeddings to find the most relevant content from the knowledge base, previous tickets, and uploaded files. This feature has greatly improved the efficiency of the support team, enabling them to provide accurate information to customers more quickly.
MediWholesale also uses Deskhero's custom email domains and user groups features to ensure that all communications are professional and organized. With custom fields, they can tailor their ticketing system to their specific needs, further improving their customer support process.
Overall, Deskhero's advanced AI capabilities have enabled MediWholesale to streamline their customer support, improve response times, and increase customer satisfaction.
How does Deskhero's AI suggest responses to customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest responses to new customer queries. This significantly reduces response times and improves customer satisfaction.
How does Deskhero's AI enhance search results?
When you search for specific information on Deskhero, the AI uses the embeddings to find the most relevant content from the knowledge base, previous tickets, and uploaded files. This improves the efficiency of your search and helps you provide accurate information to customers more quickly.
Can I customize Deskhero's ticketing system to fit my company's needs?
Yes, with Deskhero's custom fields, you can tailor the ticketing system to your specific needs. This allows you to organize and manage customer queries more effectively.
* This article provides an example of how a fictive company in the Medicine and pharmaceuticals wholesalers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
