Serene Meadows Memorial Parks, a regional chain of memorial parks, was facing challenges in managing their customer support operations. The volume of customer queries was high, and the customer support team was struggling to respond in a timely manner. They turned to Deskhero for a solution.
With Deskhero's advanced AI capabilities, Serene Meadows was able to create a comprehensive knowledge base, with articles generated from Word, PowerPoint, and PDF files. The AI was then used to enhance the search results within the knowledge base, making it easier for customers to find the information they needed.
The AI was also used to generate suggested replies based on previous tickets and knowledge base articles. This not only reduced the workload on the customer support team, but also improved the speed and accuracy of responses.
Furthermore, the AI capabilities were used to scrape data from the company's website, creating a rich source of information that could be used to answer customer queries. This further reduced the workload on the customer support team, allowing them to focus on more complex inquiries.
Overall, Deskhero's advanced AI capabilities have significantly improved operational efficiency at Serene Meadows Memorial Parks. The customer support team is now able to manage the volume of customer queries more effectively, leading to improved response times and customer satisfaction.
How did Deskhero's AI capabilities improve operational efficiency at Serene Meadows Memorial Parks?
Deskhero's AI capabilities were used to generate suggested replies and enhance the search results within the knowledge base, reducing the workload on the customer support team and improving response times.
How did Deskhero's AI reduce the workload on the customer support team?
Deskhero's AI used embeddings from previous tickets and knowledge base articles to generate suggested replies, reducing the number of tickets that the customer support team needed to handle.
How did Deskhero's AI improve the speed and accuracy of responses?
Deskhero's AI used embeddings from previous tickets and knowledge base articles to generate suggested replies, ensuring that the information provided was accurate and relevant, and reducing the time taken to respond to customer queries.
* This article provides an example of how a fictive company in the Memorial Parks industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
