MemoryCarePlus has a large customer base, each with unique needs and queries. Managing these queries was a challenge until they adopted Deskhero. The platform's ticket management feature allowed them to efficiently handle customer requests, reducing response time significantly.
With the help of Deskhero's custom fields and user groups, MemoryCarePlus was able to categorize their customers based on their specific needs and assign tickets to the most suitable support agent. This led to an improvement in resolution time and customer satisfaction.
Deskhero's advanced AI capabilities played a crucial role in enhancing the quality of support provided by MemoryCarePlus. The AI leveraged OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content was then sent through OpenAIs ChatGPT to generate suggested replies, making the support agents' job easier and more efficient.
Moreover, the AI-enhanced comprehensive search bar helped MemoryCarePlus's support agents find the required information quickly and accurately. This not only improved the efficiency of the support team but also ensured that the customers received accurate and timely assistance.
Finally, MemoryCarePlus utilized Deskhero's REST API to integrate the platform with their existing systems. This seamless integration further enhanced the efficiency of their customer support process, making Deskhero an invaluable tool for MemoryCarePlus.
How did Deskhero's AI capabilities improve the efficiency of MemoryCarePlus's customer support?
Deskhero's AI used OpenAI Embeddings to find relevant content from various sources like previous tickets, knowledge base articles, uploaded files, and scraped website data. This content was then used to generate suggested replies, improving the speed and accuracy of the support agents' responses.
How did the custom fields and user groups feature of Deskhero help MemoryCarePlus?
The custom fields and user groups feature allowed MemoryCarePlus to categorize their customers based on their specific needs and assign tickets to the most suitable support agent. This improved the resolution time and increased customer satisfaction.
How did MemoryCarePlus integrate Deskhero with their existing systems?
MemoryCarePlus used Deskhero's REST API to seamlessly integrate the platform with their existing systems, enhancing the efficiency of their customer support process.
* This article provides an example of how a fictive company in the Memory Care Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
