SeniorMemoryAid has a vast knowledge base consisting of articles, manuals, policies, and presentations. Managing this data was a daunting task until they started using Deskhero. The platform's structured data lists and custom email domains made it easy for SeniorMemoryAid to organize and access their knowledge base.
Deskhero's AI capabilities played a significant role in managing SeniorMemoryAid's knowledge base. The AI used OpenAI Embeddings to find relevant content from the knowledge base, previous tickets, uploaded files, and scraped website data. This content was then used to generate suggested replies, enhancing the efficiency of the support agents.
The AI also enhanced the functionality of the comprehensive search bar, enabling the support agents to find the required information quickly and accurately. This improved the quality of support provided by SeniorMemoryAid and increased customer satisfaction.
SeniorMemoryAid also used Deskhero's website scraping feature to keep their knowledge base updated. The AI analyzed the scraped data and updated the knowledge base accordingly, ensuring that the support agents always had the most recent information.
Finally, SeniorMemoryAid utilized Deskhero's REST API to integrate the platform with their existing systems. This seamless integration further enhanced the efficiency of their customer support process, making Deskhero an invaluable tool for SeniorMemoryAid.
How did Deskhero's AI capabilities help manage SeniorMemoryAid's knowledge base?
Deskhero's AI used OpenAI Embeddings to find relevant content from the knowledge base, previous tickets, uploaded files, and scraped website data. This content was then used to generate suggested replies, enhancing the efficiency of the support agents. The AI also improved the functionality of the search bar, enabling quick and accurate information retrieval.
How did the website scraping feature of Deskhero benefit SeniorMemoryAid?
SeniorMemoryAid used Deskhero's website scraping feature to keep their knowledge base updated. The AI analyzed the scraped data and updated the knowledge base accordingly, ensuring that the support agents always had the most recent information.
How did SeniorMemoryAid integrate Deskhero with their existing systems?
SeniorMemoryAid used Deskhero's REST API to seamlessly integrate the platform with their existing systems, enhancing the efficiency of their customer support process.
* This article provides an example of how a fictive company in the Memory Care Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
