RememberWell receives a large number of customer queries daily. Managing these queries efficiently was a challenge until they adopted Deskhero. The platform's ticket management and kanban board features allowed RememberWell to handle customer requests effectively, reducing response time significantly.
Deskhero's AI capabilities played a crucial role in optimizing RememberWell's ticket management process. The AI used OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, uploaded files, and scraped website data. This content was then used to generate suggested replies, making the support agents' job easier and more efficient.
The AI also enhanced the functionality of the comprehensive search bar, enabling the support agents to find the required information quickly and accurately. This improved the quality of support provided by RememberWell and increased customer satisfaction.
RememberWell also used Deskhero's custom fields and user groups to categorize their customers based on their specific needs and assign tickets to the most suitable support agent. This improved the resolution time and increased customer satisfaction.
Finally, RememberWell utilized Deskhero's REST API to integrate the platform with their existing systems. This seamless integration further enhanced the efficiency of their customer support process, making Deskhero an invaluable tool for RememberWell.
How did Deskhero's AI capabilities optimize RememberWell's ticket management process?
Deskhero's AI used OpenAI Embeddings to find relevant content from various sources like previous tickets, knowledge base articles, uploaded files, and scraped website data. This content was then used to generate suggested replies, improving the speed and accuracy of the support agents' responses.
How did the custom fields and user groups feature of Deskhero help RememberWell?
The custom fields and user groups feature allowed RememberWell to categorize their customers based on their specific needs and assign tickets to the most suitable support agent. This improved the resolution time and increased customer satisfaction.
How did RememberWell integrate Deskhero with their existing systems?
RememberWell used Deskhero's REST API to seamlessly integrate the platform with their existing systems, enhancing the efficiency of their customer support process.
* This article provides an example of how a fictive company in the Memory Care Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
