Serenity Springs receives numerous inquiries from patients about treatment plans, insurance details, and appointment schedules. To manage these inquiries efficiently, the facility uses Deskhero's ticket management system and user groups feature. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to generate suggested replies, greatly reducing response times.
Deskhero's AI capabilities also help Serenity Springs to create a comprehensive knowledge base. The AI scrapes data from the facility's website and generates articles from uploaded files like policies, manuals, and presentations. This has improved the quality of information available to patients and reduced the number of inquiries.
By leveraging Deskhero's custom fields and structured data lists, Serenity Springs is able to categorize inquiries and assign them to the appropriate support team. The AI capabilities of Deskhero enhance the search results, making it easier for the support team to find relevant information and resolve tickets quickly.
Deskhero's REST API has allowed Serenity Springs to integrate the platform with their existing systems. This seamless integration has resulted in a more streamlined and efficient customer support process.
In summary, Deskhero's advanced AI capabilities have enabled Serenity Springs to provide a superior customer support experience. The facility has seen a significant reduction in response times and an increase in patient satisfaction.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to generate suggested replies. This greatly reduces the time taken to respond to inquiries.
How does Deskhero help in creating a comprehensive knowledge base?
Deskhero's AI capabilities scrape data from the facility's website and generate articles from uploaded files like policies, manuals, and presentations. This helps in creating a comprehensive and accurate knowledge base.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems, resulting in a more streamlined and efficient customer support process.
* This article provides an example of how a fictive company in the Mental health and substance abuse facilities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
