Mindful Recovery receives a high volume of inquiries from patients and their families. These inquiries range from questions about treatment programs, insurance coverage, to appointment scheduling. The company uses Deskhero's ticket management system to efficiently handle these inquiries. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to generate suggested replies, significantly reducing response times.
With Deskhero, Mindful Recovery has also been able to create a comprehensive knowledge base. The platform's AI capabilities scrape data from the company's website and generate articles from uploaded files like policies, manuals, and presentations. This feature has not only saved time but also improved the quality of information available to patients and their families.
Mindful Recovery also leverages Deskhero's custom fields and user groups features to categorize inquiries and assign them to the right support team. The AI capabilities of Deskhero enhance the search results, making it easier for the support team to find relevant information and resolve tickets quickly.
Deskhero's REST API has allowed Mindful Recovery to integrate the platform with their existing systems. This seamless integration has resulted in a more streamlined and efficient customer support process.
Overall, Deskhero's advanced AI capabilities have enabled Mindful Recovery to provide a superior customer support experience. The company has seen a significant reduction in response times and an increase in customer satisfaction.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to generate suggested replies. This significantly reduces the time taken to respond to inquiries.
How does Deskhero help in creating a comprehensive knowledge base?
Deskhero's AI capabilities scrape data from the company's website and generate articles from uploaded files like policies, manuals, and presentations. This helps in creating a comprehensive and accurate knowledge base.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems, resulting in a more streamlined and efficient customer support process.
* This article provides an example of how a fictive company in the Mental health and substance abuse facilities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
