Healing Horizons deals with a variety of client inquiries, ranging from treatment options, admission procedures, to follow-up care. Using Deskhero's structured data lists and custom email domains, the facility is able to organize these inquiries and provide timely responses.
The facility leverages Deskhero's AI capabilities to improve their helpdesk services. The AI analyzes previous tickets and knowledge base articles to generate suggested replies. This not only speeds up the response time but also ensures that the replies are accurate and relevant.
Healing Horizons also uses Deskhero's AI capabilities to enhance their knowledge base. The AI scrapes data from the facility's website and generates articles from uploaded files such as policies, manuals, and presentations. This makes it easy for clients to find the information they need and reduces the number of inquiries.
Deskhero's REST API has enabled Healing Horizons to integrate the platform with their existing systems. This has streamlined the helpdesk process and improved the overall efficiency of the facility.
In conclusion, Deskhero's advanced AI capabilities have transformed the helpdesk services of Healing Horizons. The facility has seen a significant improvement in response times and client satisfaction.
How does Deskhero's AI capabilities improve the helpdesk services?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to generate suggested replies. This speeds up the response time and ensures that the replies are accurate and relevant.
How does Deskhero help in enhancing the knowledge base?
Deskhero's AI capabilities scrape data from the facility's website and generate articles from uploaded files such as policies, manuals, and presentations. This enhances the knowledge base and makes it easy for clients to find the information they need.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems, improving the overall efficiency of the helpdesk process.
* This article provides an example of how a fictive company in the Mental health and substance abuse facilities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
