Mindful Regulations is a firm that specializes in providing guidance on mental health care regulations. They were facing challenges in managing customer queries and providing timely responses. The introduction of Deskhero transformed their customer support system by automating ticket management and providing AI-generated responses.
With Deskhero's advanced AI capabilities, Mindful Regulations could leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. The AI system uses this information to find relevant content and generate suggested replies, significantly reducing the response time.
The AI also enhances the search results, making it easier for the support team to find relevant information quickly. This has improved the efficiency of the support team and increased customer satisfaction.
Deskhero's custom fields and structured data lists have allowed Mindful Regulations to organize their customer queries better. The Kanban board feature has also made it easier for the team to track the progress of each ticket.
Overall, Deskhero's AI capabilities have revolutionized Mindful Regulations' customer support system, making it more efficient and responsive.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed through OpenAI's ChatGPT to generate suggested replies.
How has Deskhero improved the efficiency of the support team?
Deskhero has improved the efficiency of the support team by automating ticket management, providing AI-generated responses, and enhancing search results. This allows the team to respond to customer queries more quickly and accurately.
What are some of the features of Deskhero that Mindful Regulations found useful?
Mindful Regulations found Deskhero's custom fields, structured data lists, and Kanban board particularly useful. These features helped them better organize their customer queries and track the progress of each ticket.
* This article provides an example of how a fictive company in the Mental Health Care Regulations industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
