Mental Health Legal Aid is a non-profit organization that provides legal advice on mental health regulations. They were facing challenges in managing customer support and retrieving relevant information quickly. The introduction of Deskhero's AI capabilities has greatly improved these processes.
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data. It then generates relevant content based on this analysis, which is used to provide suggested replies to customer queries and enhance search results.
This has significantly reduced the workload of the support team and improved response times. It has also made it easier for the team to find specific information quickly, improving the overall efficiency of the organization.
Additionally, Deskhero's custom fields and structured data lists have enabled Mental Health Legal Aid to better organize their customer queries and information. The Kanban board has also made it easier for the team to track the progress of each query.
By implementing Deskhero's AI capabilities, Mental Health Legal Aid has been able to enhance its customer support and information retrieval processes, providing a higher level of service to its clients.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data. It then generates relevant content based on this analysis, which is used to provide suggested replies to customer queries.
How has Deskhero improved the efficiency of Mental Health Legal Aid?
Deskhero has improved the efficiency of Mental Health Legal Aid by using AI to generate suggested replies and enhance search results. This has reduced the workload of the support team, improved response times, and made it easier for the team to find specific information quickly.
What are some of the features of Deskhero that Mental Health Legal Aid found useful?
Mental Health Legal Aid found Deskhero's custom fields, structured data lists, and Kanban board particularly useful. These features helped them better organize their customer queries and track the progress of each query.
* This article provides an example of how a fictive company in the Mental Health Care Regulations industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
