Regulation Harmony is a leading advisory firm in the field of mental health care regulations. With a vast knowledge base, they were struggling to manage and retrieve information effectively. The implementation of Deskhero's AI capabilities has significantly improved their knowledge base management.
Deskhero's AI uses OpenAI Embeddings to analyze the firm's knowledge base articles, uploaded files, and scraped website data. It then generates relevant content based on this analysis, which is used to enhance search results and provide accurate information to clients.
The AI also generates suggested replies for client queries, leveraging the firm's extensive knowledge base. This has reduced the workload of the support team and improved response times.
Additionally, Deskhero's custom fields and structured data lists have enabled Regulation Harmony to organize their knowledge base more effectively. The comprehensive search bar has made it easier for the team to find specific information quickly.
By implementing Deskhero's AI capabilities, Regulation Harmony has been able to manage its extensive knowledge base more efficiently and provide a higher level of service to its clients.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to analyze the firm's knowledge base articles, uploaded files, and scraped website data. It then generates relevant content based on this analysis, which is used to enhance search results.
How has Deskhero improved the management of Regulation Harmony's knowledge base?
Deskhero has improved the management of Regulation Harmony's knowledge base by using AI to generate relevant content and enhance search results. Its custom fields and structured data lists have also enabled the firm to organize their knowledge base more effectively.
How does Deskhero's AI generate suggested replies?
Deskhero's AI generates suggested replies by analyzing the firm's knowledge base and using this information to provide accurate responses to client queries.
* This article provides an example of how a fictive company in the Mental Health Care Regulations industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
