Healing Pathways uses Deskhero's structured data lists and custom fields to organize client information, therapy notes, and appointment schedules. This helps the therapists to easily access and update client data, ensuring seamless service delivery.
The center uses Deskhero's ticket management feature to handle client queries and concerns. The AI-powered solution analyzes previous tickets and knowledge base articles to generate suggested replies, significantly reducing the response time.
Healing Pathways has created a comprehensive knowledge base using Deskhero. The platform's website scraping feature is used to gather relevant information from various online resources, which is then converted into knowledge base articles. This provides the therapists with a rich source of information to refer to while dealing with complex cases.
Deskhero's advanced AI capabilities are also used to enhance search results. The AI system uses OpenAI Embeddings to find relevant content from the knowledge base, uploaded files, and scraped website data, providing the therapists with precise information at their fingertips.
Finally, Healing Pathways uses Deskhero's REST API to integrate the platform with their existing systems, ensuring a unified and efficient workflow.
How does Deskhero's AI capabilities help in improving response time?
Deskhero's AI analyzes previous tickets and knowledge base articles to generate suggested replies, significantly reducing the response time.
How does Deskhero enhance search results?
Deskhero uses OpenAI Embeddings to find relevant content from the knowledge base, uploaded files, and scraped website data, providing precise information quickly.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows it to be integrated with existing systems, ensuring a unified and efficient workflow.
* This article provides an example of how a fictive company in the Mental Health Counseling/Therapy industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
