Harmony Haven uses Deskhero's AI capabilities to manage their extensive knowledge base. The AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, improving the speed and quality of responses.
The AI system also enhances the search results on the platform. By using AI embeddings, the search function becomes more precise and user-friendly, providing users with the most relevant information quickly and efficiently.
Deskhero's AI capabilities also assist in ticket management. The AI system can predict the urgency of a ticket based on its content, helping the support team prioritize their tasks and respond to urgent matters promptly.
With Deskhero's custom email domains and user groups, Harmony Haven has been able to organize their team better and provide a more personalized service. The AI system also helps in creating structured data lists and custom fields, making data management more efficient.
Overall, Deskhero's AI capabilities have revolutionized Harmony Haven's helpdesk services, making them more efficient and effective.
How does Deskhero's AI system improve the quality of responses?
Deskhero's AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This ensures that the responses are accurate and relevant to the query.
How does the AI system enhance the search function?
The AI system uses AI embeddings to make the search function more precise and user-friendly. It provides users with the most relevant information quickly and efficiently.
How does Deskhero's AI system assist in ticket management?
The AI system can predict the urgency of a ticket based on its content. This helps the support team prioritize their tasks and respond to urgent matters promptly.
* This article provides an example of how a fictive company in the Mental Health Facilities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
