MindEase Therapy receives numerous inquiries daily from patients seeking advice on therapy sessions, appointments, and general mental health concerns. The company uses Deskhero's ticket management system to handle these inquiries efficiently. The advanced AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, reducing the time spent by customer support agents on each ticket.
With the help of Deskhero's AI, MindEase Therapy has been able to automate the generation of knowledge base articles from various sources like Word, PowerPoint, PDF files, and even scraped website data. This has not only saved time but also ensured that the knowledge base is always up-to-date with the latest information.
Deskhero's AI also enhances the search results within the platform. By using OpenAI Embeddings, the AI can understand the context of the search query and provide more relevant results. This has significantly improved the efficiency of the customer support team at MindEase Therapy, as they can now find the information they need faster.
Furthermore, MindEase Therapy uses Deskhero's custom fields and user groups features to categorize and prioritize tickets. This, combined with the AI's ability to suggest replies, has drastically reduced response times and improved customer satisfaction.
The REST API provided by Deskhero allows MindEase Therapy to integrate the platform with their existing systems, ensuring a seamless workflow. With the help of Deskhero's advanced AI capabilities, MindEase Therapy has been able to enhance their customer support services, providing a better experience for their patients.
How does Deskhero's AI suggest replies?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data. It understands the context of the inquiry and suggests relevant replies based on this analysis.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to understand the context of the search query. It then searches through the available data and provides results that are most relevant to the query.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems, ensuring a seamless workflow.
* This article provides an example of how a fictive company in the Mental Health Treatment Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
