Serenity Solutions manages a high volume of client queries daily, ranging from scheduling appointments to inquiries about therapy techniques. Using Deskhero's ticket management system, these queries are handled efficiently. The platform's AI capabilities analyze previous tickets and knowledge base articles to suggest appropriate responses, thus reducing the workload of the helpdesk team.
Deskhero's AI also assists Serenity Solutions in generating knowledge base articles automatically from various formats such as Word, PowerPoint, PDF files, and even data scraped from websites. This automation saves time and ensures that the knowledge base remains current with the most recent information.
The search results within the platform are enhanced by Deskhero's AI. By leveraging OpenAI Embeddings, the AI comprehends the context of the search query and delivers more relevant results. This feature has significantly increased the helpdesk team's efficiency at Serenity Solutions, enabling them to quickly locate the information they need.
Serenity Solutions also benefits from Deskhero's custom fields and user groups features to classify and prioritize tickets. Coupled with the AI's ability to suggest responses, this has dramatically decreased response times and boosted client satisfaction.
Deskhero's REST API allows Serenity Solutions to integrate the platform with their existing systems, ensuring a smooth workflow. With Deskhero's advanced AI capabilities, Serenity Solutions has been able to improve their helpdesk services, providing a superior experience for their clients.
How does Deskhero's AI suggest responses?
Deskhero's AI employs OpenAI Embeddings to examine previous tickets, knowledge base articles, uploaded files, and scraped website data. It understands the context of the query and suggests responses based on this analysis.
How does Deskhero's AI improve search results?
Deskhero's AI uses OpenAI Embeddings to comprehend the context of the search query. It then searches through the available data and delivers results that are most relevant to the query.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems, ensuring a smooth workflow.
* This article provides an example of how a fictive company in the Mental Health Treatment Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
