Guiding Stars has a large pool of mentors and mentees. Managing this pool was a daunting task until they started using Deskhero. With the platform's structured data lists and custom fields, they can now easily manage their data and efficiently match mentors with mentees.
Deskhero's custom email domains have allowed Guiding Stars to maintain a consistent and professional image in their communication. This has helped them build trust with their mentors, mentees, and donors.
The platform's ticket management system has simplified Guiding Stars' customer support operations. The Kanban board provides a clear overview of all open tickets, their status, and who is handling them.
Deskhero's advanced AI capabilities have been a game-changer for Guiding Stars. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly improving their response quality.
Moreover, the AI-enhanced search results have made it easier for the staff at Guiding Stars to find the information they need quickly. This has increased their productivity and allowed them to focus more on their core mission of helping at-risk youth.
How has Deskhero's AI capabilities improved Guiding Stars' response quality?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly improving their response quality.
How does Guiding Stars use Deskhero's structured data lists and custom fields?
Guiding Stars uses these features to manage their large pool of mentors and mentees. This makes it easier for them to match mentors with mentees.
What benefits has Guiding Stars seen from using Deskhero's custom email domains?
The custom email domains have allowed Guiding Stars to maintain a consistent and professional image in their communication. This has helped them build trust with their mentors, mentees, and donors.
* This article provides an example of how a fictive company in the Mentoring programmes for at-risk youth industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
