MonumentalMemories receives a large volume of customer queries every day. They use Deskhero's advanced AI capabilities to manage these tickets effectively. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content and generate suggested replies.
The suggested replies generated by Deskhero's AI have significantly reduced the time taken to respond to customer queries. This has improved customer satisfaction and reduced the workload on the customer support team.
MonumentalMemories also uses Deskhero's Kanban board to visualize their ticket management process. This has improved the efficiency of their support team and made it easier to track the progress of each ticket.
The custom fields feature of Deskhero has allowed MonumentalMemories to capture specific information about each customer interaction. This has enabled them to provide personalized service and improve their overall customer experience.
Deskhero's REST API has been integrated with MonumentalMemories' existing systems, allowing seamless data exchange and ensuring that all customer interactions are tracked and managed effectively.
How does Deskhero's AI improve ticket management?
Deskhero's AI uses OpenAI Embeddings from various sources to find relevant content and generate suggested replies. This reduces the time taken to respond to customer queries, thereby improving ticket management.
What is the benefit of the Kanban board?
The Kanban board allows companies to visualize their ticket management process. This makes it easier to track the progress of each ticket and improves the efficiency of the support team.
How does the custom fields feature improve customer experience?
The custom fields feature allows companies to capture specific information about each customer interaction. This can be used to provide personalized service and improve the overall customer experience.
* This article provides an example of how a fictive company in the Merchandise sales related to historical sites and buildings industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
