Merchant Finance Corp has a diverse clientele that often needs assistance with various banking services. The corporation uses Deskhero's kanban board feature to manage customer queries and issues effectively. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, greatly improving the quality of customer support.
The corporation also uses the custom email domains feature to maintain a professional image in its communication with clients. The AI-powered comprehensive search bar allows the support team to quickly find relevant information from the knowledge base, uploaded files, and scraped website data.
Merchant Finance Corp uses Deskhero's REST API to integrate the platform with its existing systems. This integration allows the corporation to leverage the AI capabilities of Deskhero across all its helpdesk channels.
Deskhero's AI capabilities also enhance the corporation's knowledge base. The AI analyzes word, PowerPoint, and PDF files uploaded to the platform and generates knowledge base articles. This feature saves the corporation significant time and resources that would otherwise be spent creating these articles manually.
Finally, the corporation uses Deskhero's user groups feature to assign specific roles and responsibilities to its support team members. The AI capabilities of Deskhero help the corporation ensure that the right team member handles each ticket, improving the overall efficiency of the helpdesk.
How does Deskhero's AI capabilities improve the quality of customer support?
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest relevant replies to customer queries. This feature greatly improves the quality of customer support by providing accurate and timely responses.
How does Deskhero's REST API benefit Merchant Finance Corp?
Deskhero's REST API allows Merchant Finance Corp to integrate the platform with its existing systems. This integration enables the corporation to leverage the AI capabilities of Deskhero across all its helpdesk channels.
How does Deskhero's AI capabilities enhance the corporation's knowledge base?
Deskhero's AI analyzes word, PowerPoint, and PDF files uploaded to the platform and generates knowledge base articles. This feature saves the corporation significant time and resources that would otherwise be spent creating these articles manually.
* This article provides an example of how a fictive company in the Merchant Banking Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
