Capital Secure Bank serves a large customer base that frequently requires assistance with various banking services. The bank uses Deskhero's structured data lists feature to organize customer queries and issues efficiently. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, significantly reducing response time and improving customer satisfaction.
The bank also utilizes the custom fields feature to categorize tickets based on the type of query or issue, further enhancing the efficiency of the customer service team. The AI-powered comprehensive search bar allows the team to quickly find relevant information from the knowledge base, uploaded files, and scraped website data.
Capital Secure Bank uses Deskhero's REST API to integrate the platform with its existing systems. This seamless integration allows the bank to leverage the AI capabilities of Deskhero across all its customer service channels.
Deskhero's AI capabilities also enhance the bank's knowledge base. The AI analyzes word, PowerPoint, and PDF files uploaded to the platform and generates knowledge base articles. This feature saves the bank considerable time and resources that would otherwise be spent creating these articles manually.
Finally, the bank uses Deskhero's user groups feature to assign specific roles and responsibilities to its customer service team members. The AI capabilities of Deskhero help the bank ensure that the right team member handles each ticket, improving the overall efficiency of the customer service team.
How does Deskhero's AI capabilities improve the efficiency of the customer service team?
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest relevant replies to customer queries. This feature significantly reduces the response time and improves customer satisfaction. The AI also helps in assigning tickets to the right team member, further improving the efficiency of the customer service team.
How does Deskhero's REST API benefit Capital Secure Bank?
Deskhero's REST API allows Capital Secure Bank to integrate the platform with its existing systems. This seamless integration enables the bank to leverage the AI capabilities of Deskhero across all its customer service channels.
How does Deskhero's AI capabilities enhance the bank's knowledge base?
Deskhero's AI analyzes word, PowerPoint, and PDF files uploaded to the platform and generates knowledge base articles. This feature saves the bank considerable time and resources that would otherwise be spent creating these articles manually.
* This article provides an example of how a fictive company in the Merchant Banking Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
