MergerMinds uses Deskhero's AI capabilities to manage their extensive knowledge base, which includes articles generated from various file types and scraped website data. The AI uses OpenAI Embeddings from this data to find relevant content, which is then used to generate suggested replies, greatly enhancing the quality of client support.
The custom fields feature allows MergerMinds to tailor their ticketing system to their specific needs, improving the categorization and tracking of client queries. The AI-enhanced comprehensive search bar makes it easy for support staff to find relevant information quickly, further speeding up response times.
Deskhero's user groups feature allows MergerMinds to create specific groups for different teams, improving internal communication. The kanban board provides a visual overview of tasks, aiding in efficient project management.
Through the REST API, MergerMinds integrates Deskhero with their existing systems, creating a seamless workflow. This integration also allows for the automation of certain tasks, freeing up staff to focus on more complex issues.
Overall, Deskhero's advanced AI capabilities have helped MergerMinds improve their operational efficiency and enhance client support.
How does Deskhero's AI enhance client support at MergerMinds?
Deskhero's AI uses OpenAI Embeddings from the firm's knowledge base to find relevant content. This content is then used to generate suggested replies, greatly enhancing the quality of client support.
How does Deskhero improve internal communication within MergerMinds?
Deskhero allows for the creation of user groups for different teams, and its kanban board provides a visual representation of tasks, making project management more efficient.
Can MergerMinds integrate Deskhero with their existing systems?
Yes, with Deskhero's REST API, MergerMinds can integrate the platform with their existing systems, creating a seamless workflow.
* This article provides an example of how a fictive company in the Mergers & Acquisitions (M&A) Advisory Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
