AcquireMax uses Deskhero's AI capabilities to manage their extensive knowledge base, which includes articles generated from Word, PowerPoint, PDF files, and scraped website data. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to client inquiries.
The custom fields feature allows AcquireMax to tailor their ticketing system to their specific needs, improving the categorization and tracking of client queries. The AI-enhanced comprehensive search bar makes it easy for support staff to find relevant information quickly, further speeding up response times.
Deskhero's advanced AI capabilities also enhance the firm's internal communication. User groups can be created for different teams, and the kanban board provides a visual representation of tasks, making project management more efficient.
With the REST API, AcquireMax is able to integrate Deskhero with their existing systems, creating a seamless workflow. This integration also allows for the automation of certain tasks, freeing up staff to focus on more complex issues.
Overall, Deskhero's advanced AI capabilities have enabled AcquireMax to provide high-quality, efficient client support, while also improving their internal operations.
How does Deskhero's AI enhance the response to client inquiries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then used to generate suggested replies, significantly reducing the time taken to respond to client inquiries.
How does Deskhero improve internal communication within AcquireMax?
Deskhero allows for the creation of user groups for different teams, and its kanban board provides a visual representation of tasks, making project management more efficient.
Can AcquireMax integrate Deskhero with their existing systems?
Yes, with Deskhero's REST API, AcquireMax can integrate the platform with their existing systems, creating a seamless workflow.
* This article provides an example of how a fictive company in the Mergers & Acquisitions (M&A) Advisory Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
