Superior Shine Metal Coating deals with a wide range of customer queries daily. To manage these efficiently, they use Deskhero's ticket management feature. The AI capabilities of Deskhero categorize and prioritize these tickets, ensuring timely responses.
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to suggest potential responses to customer queries. This feature has significantly reduced the response time and improved the productivity of Superior Shine's support team.
With Deskhero's AI, the search results within the platform are enhanced. When a support agent conducts a search, the AI uses the embeddings to provide the most relevant information from the knowledge base, uploaded files, and scraped website data. This feature has made it easier for the support team to find solutions to customer queries.
Deskhero's AI also generates knowledge base articles from word, powerpoint, and pdf files. This has helped Superior Shine build a comprehensive knowledge base without any manual data entry, saving time and resources.
In conclusion, Deskhero's advanced AI capabilities have greatly improved the efficiency and effectiveness of Superior Shine's helpdesk services, leading to higher customer satisfaction.
How does Deskhero's AI categorize and prioritize tickets?
Deskhero's AI uses OpenAI Embeddings and other data to categorize and prioritize tickets based on their content and urgency.
How does Deskhero's AI improve the productivity of the support team?
Deskhero's AI suggests potential responses to customer queries and enhances search results, reducing the time spent by support agents on finding solutions.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI can generate knowledge base articles from word, powerpoint, and pdf files, eliminating the need for manual data entry.
* This article provides an example of how a fictive company in the Metal Coating industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
