MetalCoat Masters receives hundreds of customer queries daily, ranging from technical questions about their coating processes to inquiries about order status. With Deskhero, these tickets are efficiently managed and categorized, ensuring that no customer query is left unanswered.
The AI capabilities of Deskhero have been instrumental in improving the response time of MetalCoat Masters' support team. By leveraging OpenAI Embeddings from previous tickets and knowledge base articles, Deskhero can suggest relevant replies to customer queries, reducing the time spent by support agents on researching solutions.
Deskhero's AI also enhances the search results within the platform. When a support agent searches for a specific issue, the AI uses the embeddings to pull up the most relevant information from the knowledge base, uploaded files like policies/manuals/presentations, and scraped website data. This feature has significantly improved the efficiency of the support team.
Furthermore, the AI capabilities of Deskhero have been used to generate knowledge base articles from word, powerpoint, and pdf files. This has enabled MetalCoat Masters to build a comprehensive knowledge base without the need for manual data entry.
Overall, the use of Deskhero's advanced AI capabilities has led to a more efficient and effective customer support system at MetalCoat Masters, leading to improved customer satisfaction.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to suggest the most relevant responses to customer queries.
How does Deskhero's AI enhance search results?
When a search is conducted on the platform, Deskhero's AI uses the embeddings to pull up the most relevant information from the knowledge base, uploaded files, and scraped website data.
How does Deskhero's AI help in building the knowledge base?
Deskhero's AI can generate knowledge base articles from word, powerpoint, and pdf files, eliminating the need for manual data entry.
* This article provides an example of how a fictive company in the Metal Coating industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
