MetalCraft Masters uses Deskhero's AI to automate responses to common customer queries. The AI system analyzes the customer's query and generates a suggested reply based on previous tickets and knowledge base articles. This has significantly reduced response times and improved customer satisfaction.
The company also utilizes Deskhero's AI to optimize their knowledge base. The AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate relevant content. This has made it easier for customers to find the information they need, reducing the burden on the support team.
Furthermore, MetalCraft Masters leverages Deskhero's AI to improve their search functionality. The AI system uses embeddings to find relevant content, which is then sent through OpenAI's ChatGPT to generate enhanced search results. This has improved the user experience, making it easier for customers to find the information they need.
Additionally, the company uses Deskhero's AI to streamline their ticket management process. The AI system categorizes and prioritizes tickets based on their content, allowing the support team to focus on high-priority issues.
Overall, Deskhero's advanced AI capabilities have significantly enhanced the customer experience at MetalCraft Masters, improving customer satisfaction and reducing the workload of their support team.
How does Deskhero's AI automate responses at MetalCraft Masters?
The AI system analyzes the customer's query and generates a suggested reply based on previous tickets and knowledge base articles.
How does Deskhero's AI optimize the company's knowledge base?
The AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate relevant content.
How does Deskhero's AI improve search functionality at MetalCraft Masters?
The AI system uses embeddings to find relevant content, which is then sent through OpenAI's ChatGPT to generate enhanced search results.
* This article provides an example of how a fictive company in the Metal Door Frame Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
