IronGate Innovations uses Deskhero's AI to automate their ticket management process. The AI system categorizes and prioritizes tickets based on their content, allowing the support team to focus on high-priority issues. This has significantly improved the efficiency of their helpdesk services.
The company also utilizes Deskhero's AI to generate suggested replies for their support team. The AI system analyzes the context of the customer's query and suggests appropriate responses based on previous tickets and knowledge base articles. This has reduced response times and improved the quality of their customer service.
Furthermore, IronGate Innovations leverages Deskhero's AI to enhance their knowledge base. The AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate relevant content. This has made it easier for both customers and support staff to find the information they need.
Additionally, the company uses Deskhero's AI to improve their search functionality. The AI system uses embeddings to find relevant content, which is then sent through OpenAI's ChatGPT to generate enhanced search results. This has improved the user experience and reduced the burden on the support team.
Overall, Deskhero's advanced AI capabilities have significantly improved the efficiency of IronGate Innovations' helpdesk services, reducing response times and improving customer satisfaction.
How does Deskhero's AI automate ticket management at IronGate Innovations?
The AI system categorizes and prioritizes tickets based on their content, allowing the support team to focus on high-priority issues.
How does Deskhero's AI generate suggested replies at IronGate Innovations?
The AI system analyzes the context of the customer's query and suggests appropriate responses based on previous tickets and knowledge base articles.
How does Deskhero's AI enhance the company's knowledge base?
The AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate relevant content.
* This article provides an example of how a fictive company in the Metal Door Frame Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
