SteelFrame Solutions receives hundreds of customer queries daily, ranging from product inquiries to technical support requests. Using Deskhero's AI capabilities, they have automated the ticket management process. The AI system categorizes and prioritizes tickets based on their content, allowing the support team to focus on high-priority issues.
The company also utilizes Deskhero's AI to enhance their knowledge base. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals, the AI system generates relevant content suggestions. This feature has significantly improved the efficiency of their support team, reducing response times and increasing customer satisfaction.
Furthermore, Deskhero's AI capabilities have improved the company's search functionality. The AI system uses embeddings to find relevant content, which is then sent through OpenAI's ChatGPT to generate enhanced search results. This has made it easier for both customers and support staff to find the information they need.
Additionally, SteelFrame Solutions uses Deskhero's AI to generate suggested replies for their support team. The AI system analyzes the context of the customer's query and suggests appropriate responses, saving the support team valuable time and ensuring consistent, high-quality customer service.
Overall, Deskhero's advanced AI capabilities have transformed SteelFrame Solutions' customer support operations, making them more efficient and effective.
How has Deskhero's AI improved ticket management at SteelFrame Solutions?
Deskhero's AI categorizes and prioritizes tickets based on their content, allowing the support team to focus on high-priority issues.
How does Deskhero's AI enhance the company's knowledge base?
The AI system leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate relevant content suggestions.
How does Deskhero's AI improve search functionality?
The AI system uses embeddings to find relevant content, which is then sent through OpenAI's ChatGPT to generate enhanced search results.
* This article provides an example of how a fictive company in the Metal Door Frame Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
